Request
The patient starts a guided prescription-related request and provides the relevant information.
Connected prescription journeys
Electronic prescription workflows connecting patients, prescribers and pharmacies
Hi Pharmacy designs electronic prescription workflows that coordinate the non-clinical journey around a prescription: patient requests, relevant information, routing, pharmacy review, payment, fulfilment and updates. The exact process is shaped around the authorised providers and professional workflow involved.
What we can build
A connected application shaped around your workflow.
These are practical building blocks, not a fixed package. The final scope depends on the people, professional responsibilities and operational model involved.
- 01Patient prescription and repeat request journeys
- 02Digital information and document collection
- 03Status-based routing between authorised parties
- 04Pharmacy review and operational queues
- 05Payment request and checkout steps
- 06Collection, postage or delivery selection
- 07Patient status communication
- 08Administrative visibility and exception handling
How the experience connects
From the first interaction to the work behind it.
Route
The system moves the request to the appropriate authorised workflow and makes its status visible.
Review
The responsible team completes its professional and operational steps.
Fulfil
Payment, collection or delivery and patient updates are coordinated through the application.
Mobile-first by design
Built for where healthcare interactions begin.
A prescription request often begins from a link or message on a phone. We design the patient steps to be concise while ensuring the operational view gives teams enough structure and control.
What better can look like
Practical outcomes for people and work.
- ✓Clearer request routing
- ✓Better status visibility
- ✓Less manual chasing
- ✓Connected fulfilment choices
- ✓A simpler patient journey around existing professional processes
Questions and answers
What organisations ask about this solution.
Does the software make clinical or dispensing decisions?＋
No. The application coordinates information and workflow. Clinical, prescribing and dispensing decisions remain with the appropriately authorised healthcare professionals.
Can the workflow connect to payment and delivery?＋
Yes. Once the relevant professional steps are complete, the broader journey can coordinate payment, collection, postage or delivery and patient communication.
Can the workflow be adapted to our service model?＋
Yes. Hi Pharmacy maps the parties, status changes, review points and fulfilment model before defining the application.
Start with your business
What should work better for your patients, customers or team?
You do not need a finished specification. Tell us the idea or the workflow that needs to improve.
Request a project call